Tawakkalna app, managed by the Saudi Data and Artificial Intelligence Authority (SDAIA), has been ranked as the top government platform in the Digital Experience Maturity Index for 2024 in Saudi Arabia, with an impressive rate of 91.29%. A total of 39 digital platforms were evaluated based on four main perspectives and 20 axes, including measuring beneficiary satisfaction, evaluating digital technologies, and dealing with complaints. More than 175,000 beneficiaries participated in evaluating their satisfaction with their digital experience, showcasing the app’s commitment to enhancing user experience and utilizing advanced technologies in line with the Saudi leadership’s directives.
The Tawakkalna application, which has become a daily companion for users in Saudi Arabia, has seen tremendous success with over 1.2 billion messages sent via the app, 10 million card reviews, more than 650 million digital wallet reviews, and partnerships with over 170 entities. The app has received recognition for its achievements, including winning seven awards, such as the prestigious United Nations Public Service Award in the category of institutional flexibility and early response. These accolades highlight Saudi Arabia’s excellence in technical fields and its utilization of data and artificial intelligence technologies for the benefit of its citizens and residents, including Hajj pilgrims and Umrah performers.
One of the key initiatives of SDAIA, the Tawakkalna app aims to enhance the integration of services between government agencies in Saudi Arabia by providing over 315 services to more than 32 million users. The app has gone through various stages of development, leading to its official launch in 2022 and subsequent enhancements to transform it into a comprehensive national application with a new identity and design by 2023. With services available in seven languages and accessible in 77 countries, the app caters to the diverse needs of users and empowers government agencies through technical connectivity and service diversification.
The Tawakkalna app plays a crucial role in facilitating access to essential services in various aspects of daily life, including health, education, religion, transportation, and entertainment. By offering a wide range of services, the app contributes to the government’s goal of enhancing digital transformation and delivering efficient and user-friendly experiences to its users. Its success in the Digital Experience Maturity Index reflects its commitment to continuous improvement and innovation in providing high-quality digital services to the people of Saudi Arabia and beyond.
In conclusion, the Tawakkalna app’s recognition as the top government platform in the Digital Experience Maturity Index for 2024 is a testament to its dedication to enhancing user experience, leveraging advanced technologies, and promoting digital transformation in Saudi Arabia. With a strong focus on user satisfaction and service excellence, the app continues to play a vital role in connecting government agencies, empowering users, and providing seamless access to a wide range of services. As a leading example of Saudi Arabia’s technical prowess and commitment to innovation, the Tawakkalna app sets a high standard for digital platforms and demonstrates the country’s leadership in utilizing data and artificial intelligence technologies for the benefit of its citizens and residents.
