The Minister of Electricity and Water Affairs, His Excellency Yasser Humaidan, recently announced that the Electricity and Water Authority (EWA) has generated a total revenue of approximately BD990 million from bills issued between November 2022 and October 2024. The breakdown revealed that the largest share of BD610 million came from non-residential facilities, accounting for around 550 million bills out of a total of nearly 900 million bills issued during the period. Residential accounts contributed a total of BD390 million, with supported residential accounts bringing in BD110 million from about 100 million bills and unsupported residential accounts generating BD280 million from 250 million bills.
In terms of efficient payment management, the minister highlighted EWA’s streamlined process for handling overdue payments. Notifications are first included in bills, followed by multiple reminder text messages. If no payment is received, final notices are sent via text and email, and as a last resort, services are disconnected on the 53rd day. These measures are designed to give customers ample time to settle dues while maintaining operational efficiency and ensuring timely payments.
EWA has also embraced advanced smart meter technology, with 99% of meters now remotely read to ensure accurate billing without the need for physical visits. Efforts are underway to replace the remaining 1% of older meters with the latest technology. The transition to smart meters has significantly improved accuracy and efficiency in billing and collection, enhancing customer satisfaction and ensuring reliable services for all customers.
Looking ahead, with its commitment to innovation and customer-centric services, EWA continues to prioritize efficiency and transparency in its operations. The authority aims to cement its role as a vital service provider in the Kingdom by adopting the latest technologies and best practices to improve service delivery and ensure customer satisfaction. With a focus on continuous improvement and customer service, EWA remains dedicated to providing reliable and efficient electricity and water services to the people of Bahrain.
In conclusion, the revenue generated by EWA from bills issued between November 2022 and October 2024 highlights the authority’s ability to effectively manage its financial operations and collect payments from its customers. With a focus on efficiency, transparency, and innovation, EWA continues to provide reliable and high-quality services to residents and businesses in Bahrain. Through the use of advanced smart meter technology and proactive payment management strategies, EWA aims to ensure accurate billing, timely payments, and customer satisfaction. As a key service provider in the Kingdom, EWA plays a crucial role in delivering essential electricity and water services to the people of Bahrain, contributing to the overall development and growth of the country.
