The Primary Health Care Corporation (PHCC) in Doha, Qatar, has recently undergone a rigorous assessment by Accreditation Canada surveyors under the leadership of Dr. Mariam Abdulmalik, Managing Director. The assessment included site visits to all 31 Health Centers and the Headquarters to ensure standardization and consistency in delivering the highest level of care without compromising patient safety. The focus was on Quality, Patient Safety, and People-Centered Care across all sites, with thorough reviews of policies, procedures, and practices. PHCC has successfully retained its Diamond level accreditation for the third time with an overall compliance rate of 99.8% across all sites.
In recognition of their outstanding achievement, PHCC has been honoured with the first-ever People-Centered Care (PCC) Centre of Excellence award from Accreditation Canada. These accolades are a testament to the dedication and collaborative efforts of PHCC leaders, staff, patients, and partners. The organization firmly believes that better quality leads to better health outcomes and is dedicated to upholding this belief, showcasing a culture of quality, patient safety, and people-centered care. The commitment to delivering safe and quality care, coupled with a strong work ethic, has set PHCC apart from others in the healthcare industry.
Syed Hamza, Director of Quality Improvement and Accreditation at PHCC, highlighted the organization’s unwavering commitment to quality care. The teams at PHCC take immense pride in their dedication and relentless efforts to uphold the highest standards of patient safety and quality care. It is their strong work ethic and commitment to showcasing a culture of quality, patient safety, and people-centered care that has led to their success in achieving Diamond level accreditation for the third time. PHCC stands out as a leader in the healthcare industry, setting a benchmark for excellence in delivering patient-focused care.
The comprehensive evaluation by Accreditation Canada surveyors included administrative tracers, clinical tracers, patient interviews, leadership and staff interviews, and reviews of various evidence such as projects, key performance indicators, improvement initiatives, personnel files, and corporate plans. This rigorous process ensured that PHCC adhered to the highest standards of care and patient safety across all sites. The organization’s commitment to excellence and continuous improvement has been recognized through their retention of Diamond level accreditation and the prestigious PCC Centre of Excellence award.
PHCC’s success in achieving Diamond level accreditation for the third time demonstrates their unwavering dedication to quality care and patient safety. The organization’s focus on delivering people-centered care has set them apart as a leader in the healthcare industry, earning them accolades from Accreditation Canada. The commitment and collaboration of PHCC leaders, staff, patients, and partners have been instrumental in achieving this prestigious recognition. Moving forward, PHCC will continue to prioritize quality, patient safety, and people-centered care to ensure the highest level of care for their patients.
