The Consumer Protection Directorate at the Ministry of Industry and Commerce in Bahrain recently signed three service level agreements with the commercial sector in order to address consumer complaints from citizens and residents. This move is part of the operational and development plan of the directorate, following three Memorandum of Understandings signed last year with Lulu Hypermarket, Talabat, and Extra. These agreements have now expanded to include Ramez, Jahez and Just Clean Internet Services. The Assistant Undersecretary for Domestic and Foreign Trade, Shaikh Hamad bin Salman Al Khalifa, highlighted the directorate’s commitment to improving the quality and efficiency of services by utilizing modern technologies and partnerships with the commercial sector.
The agreements outline the terms and conditions under which the two signatory parties will provide services to consumers, in accordance with Law (935) of 2012 on consumer protection and its executive regulations. The goal is to ensure the provision of high-quality services to consumers by directing, resolving, and addressing complaints within the specified timeframe. By defining responsibilities, duties, and obligations of both parties, the agreements aim to achieve common goals and enhance mutual trust. This step is crucial in establishing a mutual agreement between the government sector and the commercial sector to better serve consumers.
The signing of these service level agreements demonstrates a proactive approach by the Consumer Protection Directorate to address consumer concerns and enhance the overall consumer experience in Bahrain. By collaborating with key players in the commercial sector, such as Lulu Hypermarket, Talabat, and Extra, the directorate is able to leverage modern technologies and partnerships to improve service quality and efficiency. The inclusion of new partners like Ramez, Jahez, and Just Clean Internet Services further expands the scope of services offered to consumers and reinforces the commitment to consumer protection.
Shaikh Hamad bin Salman Al Khalifa emphasized the importance of harnessing modern technologies and building partnerships with the commercial sector to enhance services for consumers. By setting clear guidelines and frameworks for providing high-quality services, the agreements aim to streamline the process of addressing consumer complaints and resolving issues in a timely manner. This collaborative approach between the government sector and the commercial sector not only benefits consumers but also strengthens the relationship between the two parties, promoting mutual trust and cooperation.
In compliance with the Law on consumer protection and its executive regulations, the service level agreements between the Ministry of Industry and Commerce and the commercial sector provide a structured framework for addressing consumer complaints and ensuring the provision of distinguished services. By outlining the responsibilities, duties, and obligations of both parties, the agreements create a roadmap for delivering high-quality services and resolving issues efficiently. This strategic initiative reflects the government’s commitment to protecting consumer rights and promoting a fair and transparent marketplace in Bahrain.
