The Qatar General Electricity and Water Corporation (Kahramaa) has launched a comprehensive customer satisfaction survey for 2024 to gauge the quality of services provided across the State of Qatar. This initiative shows the Corporation’s commitment to putting customers at the center of decision-making, striving to achieve the highest service standards. The survey will run from June to October 2024, allowing Kahramaa to stay in tune with customer sentiments and gather valuable feedback to enhance the customer experience.
Kahramaa’s collaboration with Nielsen Consultancy LLC ensures that the survey covers all customer segments, including residential, commercial, corporate, and bulk/industrial customers. The assessment will also include insights from licensed electrical consultants and contractors involved in the building permit and service connection processes. Eng. Yousef Al-Jaidah, Manager of the Planning and Quality Department at Kahramaa, highlights the survey’s importance in guiding the Corporation’s strategies and projects to continuously improve services.
The survey aims to measure satisfaction levels across all key services provided by Kahramaa, including customer service centers, call centers, online platforms, mobile apps, and other service delivery avenues. By prioritizing a customer-first strategy, the Corporation seeks to elevate its service levels to international standards in line with Qatar’s economic, social, and urban development. The survey is designed to identify areas for improvement and enhance customer experiences to meet global satisfaction standards.
Kahramaa’s customer satisfaction survey is a crucial tool for the Corporation to assess customers’ confidence in the services provided and ensure an efficient workflow. By gathering feedback from customers and stakeholders, Kahramaa can identify ways to enhance customer experiences and maintain high service standards. The Corporation’s commitment to continuously improving its services reflects Qatar’s dynamic development and its leadership in public services at a regional and global level.
The collaboration between Kahramaa and Nielsen Consultancy LLC in conducting the survey underscores the Corporation’s dedication to enhancing customer experiences and meeting international service standards. By involving all customer segments and seeking insights from licensed consultants and contractors, Kahramaa aims to gain a comprehensive understanding of customer satisfaction across its services. The survey will serve as a valuable tool in guiding Kahramaa’s strategies and projects to provide seamless and top-quality services for all customers in Qatar.
