Dubai Tourist Police have been commended for their swift action following an incident where a tourist was attacked. The department has received over 3,500 comments, inquiries, and suggestions from tourists since the beginning of the year, compared to 7,652 interactions last year. They utilize five digital communication channels to assist tourists 24/7, making it easier for them to access services and aid.
One of the channels used by the Dubai Tourist Police is the latest version of the Dubai Police smart app. Through this app, tourists can easily interact with the Tourist Police, submit inquiries, and report incidents effortlessly. The app has been designed to cater to tourists from around the world, ensuring efficient communication and assistance.
Another communication channel for tourists is the Dubai Police website, where they can find information and access services. Additionally, tourists can visit Smart Police Stations (SPS) located throughout Dubai, which operate 24/7 without human intervention. This allows tourists to submit suggestions and reports with ease, enhancing overall communication and assistance.
The 901 call centre provides a fourth channel for non-emergency calls from tourists, while the fifth channel is the Dubai Police Tourist Police email at [email protected], which is accessible to tourists worldwide. These multiple channels aim to provide tourists with easy access to police and security services, assist in recovering lost items, and ensure a seamless experience during their stay in Dubai.
Brigadier Khalfan Obaid Al Jallaf, director of the Tourist Police Department, expressed that the feedback received has significantly improved their ability to provide services and enhance the overall tourist experience in Dubai. The swift action taken by the Dubai Tourist Police in addressing incidents and assisting tourists has been praised by visitors, highlighting the importance of effective communication and assistance in ensuring a safe and enjoyable stay in the city.
