ERBIL, Iraq — [18 June, 2026] — High Performance, a leading call center and business process outsourcing (BPO) company headquartered in Erbil, Kurdistan Region, today announced the continued expansion of its multilingual customer service operations across Iraq and the Middle East. The company operates 24 hours a day, seven days a week, supporting more than one million customer interactions annually across over 20 industries.
As Iraqi businesses face rising customer expectations and growing digital engagement, High Performance has positioned itself as one of the top call center in Iraq, delivering inbound and outbound call center services, live chat support, email support, telemarketing, lead generation, and full back-office business process outsourcing — all from a single, integrated operation based in Erbil.
“Iraq’s businesses are growing faster than their internal customer service teams can keep up,” said Muhammad Aneel Sheikh, Director Operations at High Performance. “Companies in telecom, banking, retail, automobile and healthcare are realising that exceptional customer experience is now a competitive advantage, not a cost centre. Our role is to deliver that experience in the languages our clients’ customers actually speak — Arabic, Kurdish, and English — around the clock.”
Why Multilingual Capability Matters in the Iraqi Market
Iraq is one of the most linguistically diverse business markets in the Middle East. Customers communicate in Arabic, in Kurdish dialects including Kurmanji, Sorani, and Barzani, and increasingly in English in commercial settings. A call center that cannot serve customers in their preferred language risks losing them entirely.
High Performance addresses this directly. Every agent operates fluently across all three languages, supported by quality monitoring, agent training, and performance frameworks aligned to international standards. The company maintains a 95% customer satisfaction rate, a benchmark that exceeds typical regional averages for outsourced customer service.
A Full-Service BPO Partner, Not Just a Call Center
Unlike narrow call center operators, High Performance offers an integrated suite of outsourcing services spanning six core areas:
- Customer Engagement Services — inbound calls, outbound calls, live chat support, and email support
- Sales and Marketing Services — telemarketing, tele-sales, lead generation, customer retention campaigns, e-commerce management, and field marketing
- Shared Services — finance and accounting, HR operations, data management, procurement, and legal process outsourcing
- Digital Infrastructure Services — IT advisory, system design and implementation, and hardware procurement
- Digital Engagement Services — SEO, social media management, and web development
- Workforce Solutions — recruitment, training, and performance management for contact center operations
This breadth allows Iraqi businesses to consolidate multiple outsourcing needs with a single trusted partner, reducing operational complexity and cost.
Headquartered in Erbil, Built for Iraq
High Performance is headquartered in Erbil, the capital of Iraq’s Kurdistan Region, with additional operations in Baghdad and across Middle East. The company’s local roots give it a distinct advantage: a deep understanding of Iraqi business culture, regional communication norms, and the linguistic landscape that international providers struggle to replicate.
The company employs a growing team of customer service professionals and operates on a 24/7 basis, ensuring businesses can serve their customers at any hour — a critical capability in a market where customer engagement increasingly happens outside traditional business hours.
About High Performance
High Performance is a leading call center and business process outsourcing company headquartered in Erbil, Kurdistan Region, Iraq. The company delivers multilingual customer service, sales and marketing outsourcing, shared services, digital infrastructure, and workforce solutions to organisations across Iraq and the Middle East. Operating 24/7 in Arabic, Kurdish, and English, High Performance manages more than one million customer interactions annually across over 20 industries, maintaining a 95% customer satisfaction rate.
For more information, visit https://highperformanceco.net
Media Contact
High Performance
Email: [email protected]
Phone: +964 750 238 0038
Address: Khatib and Alami Building, 32 Park, near Jawdat Asaad Mosque, Erbil, Kurdistan Region, Iraq
Website: https://highperformanceco.net
