The Consumer Protection Directorate at the Ministry of Industry and Commerce has taken steps to address consumer complaints in Bahrain by signing service level agreements with three major companies in the commercial sector. These agreements are part of the directorate’s operational and development plan, aimed at enhancing the quality and efficiency of services through the use of modern technologies and partnerships with businesses. Last year, the directorate signed Memorandum of Understandings with Lulu Hypermarket, Talabat, and Extra, and has now expanded to include Ramez, Jahez, and Just Clean Internet Services.
According to Shaikh Hamad bin Salman Al Khalifa, Assistant Undersecretary for Domestic and Foreign Trade at the ministry, the agreements outline the terms and conditions under which the signatory parties will provide services to consumers. These agreements are based on Law (935) of 2012 on consumer protection and its executive regulations, and aim to ensure that consumers receive high quality services and that their complaints are addressed in a timely manner. By defining responsibilities, duties, and obligations of both parties, the agreements seek to achieve common goals and enhance mutual trust.
This collaboration between the government sector and the commercial sector is essential in enhancing consumer protection in Bahrain. By directing, resolving, and addressing complaints received within the specified period in the service level agreements, both parties can work together to provide distinguished services to consumers. The agreements serve as a framework for setting the foundations for high quality services, and aim to strengthen the relationship between the government and businesses in order to achieve common objectives.
The signing of these service level agreements represents a significant step towards improving consumer protection in Bahrain. By establishing mutual agreements between the government sector and businesses, the agreements ensure that consumers receive the services they deserve and that their complaints are addressed in a timely manner. By working together to define responsibilities and obligations, the agreements aim to enhance mutual trust and achieve common goals. This collaboration is an important aspect of the directorate’s efforts to enhance the quality and efficiency of services through partnerships with the commercial sector.
The agreements with Lulu Hypermarket, Talabat, Extra, Ramez, Jahez, and Just Clean Internet Services demonstrate the directorate’s commitment to leveraging modern technologies and partnerships to provide high quality services to consumers. These agreements provide a framework for the provision of services in accordance with consumer protection laws, and outline the responsibilities of both parties in addressing consumer complaints. By working together to achieve common goals and enhance mutual trust, the agreements aim to improve the overall consumer experience in Bahrain and ensure that consumer rights are protected.
In conclusion, the signing of service level agreements between the Consumer Protection Directorate at the Ministry of Industry and Commerce and major companies in the commercial sector is a significant development in enhancing consumer protection in Bahrain. By working together to define responsibilities, duties, and obligations, the agreements aim to ensure that consumers receive high quality services and that their complaints are addressed in a timely manner. Through these partnerships and the use of modern technologies, the directorate is taking important steps to improve the quality and efficiency of services and enhance the overall consumer experience in Bahrain.
