Saudi Awwal Bank has recently achieved the prestigious ISO 9001:2015 certification from the International Organization for Standardization (ISO), making it the first bank in Saudi Arabia to receive this recognition. This certification is only awarded to organizations that effectively manage and enhance quality in their operations. The rigorous certification process involved thorough audits conducted by experts from the British Standards Institution (BSI) over the past three months. These audits assessed various processes and procedures within the bank to ensure that SAB is committed to quality management and continuous improvement.
Ghada Al Jarbou, the Chief Operating Officer at SAB, expressed her delight at being the first bank in the Kingdom to obtain the ISO 9001:2015 certification. She emphasized that this achievement reflects the bank’s dedication to delivering high-quality services and its focus on improving performance across all areas of operation. Al Jarbou also credited the hard work and teamwork of the bank’s staff for this accomplishment. She highlighted how the certification strengthens SAB’s position in the banking sector and aligns with the goals set forth in the Saudi Vision 2030.
The ISO 9001:2015 certification is a testament to SAB’s ongoing commitment to improving its services and meeting the needs of its customers, thereby contributing to the broader economic growth of the Kingdom. With a history in Saudi Arabia dating back over 90 years, SAB has been an active partner in supporting the country’s economic growth and social development. The bank is recognized as one of the largest banks in the Kingdom, offering a range of integrated financial and banking services, including corporate banking, investment, private banking, and treasury services.
Saudi Awwal Bank is a leader in corporate and institutional international banking in Saudi Arabia, with a strong Wealth & Personal Banking proposition. The bank also excels in areas such as trade finance, foreign exchange, debt wholesale banking, digital service innovation, and Environmental, Social, and Governance (ESG) practices. Following a legal merger with Alawwal Bank on 14th March 2021, SAB now operates under the name Saudi Awwal Bank, with a paid-up capital of SR 20.5 billion. The bank is licensed by the Saudi Central Bank and is regulated under their supervision, while also being a partner of the HSBC Group.
The ISO 9001:2015 certification underscores SAB’s commitment to delivering high-quality services and improving performance levels across all aspects of its operations. This recognition not only enhances the bank’s reputation in the banking sector but also helps in achieving its strategic goals outlined in the Saudi Vision 2030. By meeting the rigorous standards set by the ISO, Saudi Awwal Bank continues to demonstrate its dedication to quality management and continuous improvement, ultimately benefiting its customers and contributing to the economic growth of Saudi Arabia.
In conclusion, Saudi Awwal Bank’s achievement of the ISO 9001:2015 certification is a significant milestone that reflects the bank’s unwavering commitment to excellence and quality in its services. This recognition positions SAB as a leader in the banking sector and reaffirms its dedication to meeting customer expectations and supporting the economic growth of Saudi Arabia. With a rich history in the Kingdom and a strong focus on innovation and transformation, Saudi Awwal Bank continues to set the standard for excellence in the financial and banking industry, paving the way for continued success and growth in the future.
