The healthcare system in Saudi Arabia plays a crucial role in providing comprehensive care to pilgrims during their Hajj journey. With a focus on ensuring the health and safety of pilgrims, various entities work together to offer integrated care. The 937 Call Center provides medical consultations, the Saudi Red Crescent Authority offers emergency ambulance services, and the Saudi Food and Drug Authority oversees food and drug safety. The Public Health Authority assesses public health risks on the ground, while Nupco secures medical supplies for health facilities. This coordinated effort aims to deliver the best healthcare for pilgrims during the Hajj season.
Over 142,000 pilgrims have already benefited from the medical services provided by the healthcare system. More than 35,000 medical and administrative staff, along with over 5,500 volunteers, are dedicated to offering round-the-clock superior healthcare. With 183 hospitals and health centers, as well as 6 mobile clinics equipped with the latest medical technologies, pilgrims have access to a wide range of healthcare services. These facilities include over 6,400 beds, encompassing various specialized care units such as intensive care, emergency beds, and beds designated for heat-related cases.
Modern technologies play a key role in delivering medical services to pilgrims during the Hajj season. The Virtual Health Hospital and its virtual clinics offer remote healthcare services using advanced technologies. The “Sehhaty” smartphone application provides medical consultations and information, while the 937 Call Center has a team of healthcare practitioners responding to pilgrims’ inquiries in seven languages. These technological advancements enhance the efficiency and effectiveness of the healthcare system in providing care to pilgrims.
The private health sector plays a significant role in supporting the healthcare system during the Hajj season. With a growth of over 400% compared to last year, the private sector has expanded its services and strengthened its partnership with the public sector. Over 62 health facilities and emergency points are operated by the private sector in Mina, with emergency services provided along the Mashaer Train route in the holy sites. Two of the 25 health centers run by the Ministry of Health are also operated by the private sector, with a full healthcare team and ambulances in place.
Initiatives by the Ministry of Health aim to strengthen the partnership with the private sector and achieve the goals of the Health Sector Transformation Program. These efforts focus on empowering the private health sector to enhance services and improve the level of healthcare for pilgrims. By expanding the scope of services and elevating the quality of care provided, the healthcare system in Saudi Arabia is able to better cater to the needs of pilgrims during the Hajj season. By working together, both the public and private sectors contribute to ensuring the health and safety of pilgrims throughout their journey.
