The Electricity and Water Authority (EWA) in Bahrain is set to launch a new mobile application that will simplify the process for citizens to submit and track electricity and water service requests. The initiative, under the leadership of His Royal Highness Prince Salman bin Hamad Al Khalifa, aims to improve the accessibility and efficiency of public services for both citizens and residents. The app is part of EWA’s digital transformation agenda, which includes modernized systems such as billing and customer service platforms, geographic information systems, and an intelligent meter management system.
EWA has established service level agreements for citizen-centric services to ensure timely delivery of electricity and water services. The authority has also implemented a range of developmental initiatives to streamline bureaucratic processes and enhance the quality of service. These efforts are designed to make it easier for citizens to navigate through the system and access the services they need.
The Minister of Electricity and Water Affairs highlighted the ongoing development of the new mobile app, which will allow citizens to submit and monitor their requests at any time. In addition, new services have been introduced on the e-government portal to eliminate the need for prior appointments. These services include applications for electric meters and water sub-meters for new establishments, as well as technical service requests for existing properties. EWA has expanded its reach by integrating with other governmental platforms to provide subscribers with a variety of channels to initiate and track their requests.
Subscribers will have convenient options for engagement with EWA through the new mobile app, the e-government portal, the Benayat system, the communications center, personal visits, and the official EWA website. The minister confirmed that EWA manages the implementation of electricity and water infrastructure projects for residential developments, ensuring that certified contractors are selected and materials meet the authority’s standards and Ministry of Housing and Urban Planning requirements. EWA also takes over the operation of networks for residential projects after the construction phase is completed.
In conclusion, the launch of the new mobile application by EWA is a significant step towards enhancing the accessibility and efficiency of electricity and water services for citizens and residents in Bahrain. The app, along with other digital transformation initiatives, aims to streamline processes, improve service delivery, and provide convenient options for engagement. Through ongoing development and integration with various governmental platforms, EWA is committed to offering innovative solutions to meet the needs of its subscribers and ensure the timely delivery of essential services.
