The CX Evolve Summit, presented by Khaleej Times, is back with its fourth edition in Dubai on August 29, featuring industry leaders and sponsors like frog, Freshworks, Xebo.ai, QuestionPro, and Zoho. The event will focus on the latest trends and strategies for enhancing customer experience (CX) in the digital landscape. Attendees can expect deep insights into customer-centric innovation and transformative approaches to stay ahead in a competitive market.
Gagandeep Gadri, managing director of frog, will kick off the summit with a keynote on “The CX Decade: Trends and Future Outlook” discussing empathy-driven experiences and data-driven personalization shaping the CX landscape in the UAE and beyond. The event promises a unique opportunity to blend innovation, data, and human-centric design, redefining customer experiences and driving impactful advancements.
The summit will focus on public-private partnerships, the impact of AI on personalization strategies, and best practices for elevating customer engagement. A key theme of CX Evolve 2024 is the integration of technology with the human touch to deliver exceptional customer experiences. Attendees will engage in discussions on how different industries bridge technology and human touch to ensure seamless customer journeys.
Workshops at the event will offer hands-on experience in crafting compelling narratives and building influential CX strategies. The summit will also explore challenges in maintaining customer loyalty in a VUCA world, emphasizing continuous personalization, integrity, and balancing automation with human interaction. With a rich agenda, CX Evolve 2024 aims to equip professionals with the tools and inspiration needed to elevate customer experiences.
As the UAE establishes itself as a global hub for innovation, the CX Evolve 2024 summit in Dubai will play a critical role in shaping the future of customer experience. Don’t miss out on this opportunity to connect with industry leaders, gain valuable insights, and take the first step towards mastering exceptional CX. Mark your calendars for the Saudi edition of CX Evolve on January 21, 2025, in Riyadh to continue the journey towards enhancing customer experiences.
