The Saudi Arabian Scouts Association has improved its volunteer services for Hajj pilgrims by utilizing technology to enhance guidance and support for those who may become lost in the holy sites. This upgrade is part of a collaboration with various governmental entities to provide comprehensive services around the clock. Approximately 4,200 volunteers across ten camps have been equipped with advanced navigational tools and intensive field training, transitioning from amateur practices to a more professional approach. These volunteers use over a million electronic navigational maps available for download on smart devices to effectively assist lost pilgrims.
Sayyad Al-Wadaei, Assistant Leader of Arafat Camp for Surveying and Guidance, explained the rigorous preparation process undertaken by the scouts. The camps engage in a 12-day training regime focusing on map training, review, and verification to ensure high-quality and precise services are provided. The scouts not only offer guidance but also play a crucial role in supporting hospitalized patients, the elderly, and other vulnerable groups. To enhance their reach and effectiveness, the association has developed electronic guidance programs accessible through smartphones via their official website.
Innovative services provided by the scouts include roaming guidance, where scouts use information from pilgrims’ bracelets to aid those separated from their groups. Additionally, the association’s website is used to post pictures of lost children, facilitating faster reunification with their families. With these advancements in technology and training, the Saudi Arabian Scouts Association is ensuring that pilgrims receive the support and guidance they need during their journey to the holy sites. Whether it is assisting lost pilgrims or supporting vulnerable groups, the scouts are dedicated to ensuring a safe and memorable experience for all.
