During the first half of this year, 17,670 beneficiaries accessed the Ministry of Works’ e-services, according to Eng Huda Al Salman, AUS of Technical Services at the ministry. These services, which can be accessed through either the ministry’s website or bahrain.bh national portal, are designed to streamline processes and improve communication between the ministry and the public. The Application Follow Up eService was the most popular, with 10,501 users utilizing this platform to submit requests and comments directly to the relevant department for online follow-up.
The Traffic Diversion Request eService came in second place with 3,069 submissions. This service allows individuals, private companies, and government bodies to request and manage traffic diversions for construction sites online. Following closely behind was the internal tenders service, which had 864 users accessing details on tenders, purchasing documents, and obtaining copies of previously acquired materials. These e-services cover a wide range of needs, including maintenance requests for sewerage systems, permits for oversized loads, road defect reports, technical evaluations, new road paving, and parking fee exemptions.
Eng Huda Al Salman highlighted that the Ministry of Works is committed to aligning its digital services with the government’s programme (2023-2026) and Bahrain’s Economic Vision 2030. By leveraging the latest digital technologies, the ministry aims to enhance efficiency, speed up processes, and deliver high-quality services to citizens, residents, businesses, and contractors. These e-services not only improve the overall user experience but also help to maintain robust communication channels between the ministry and its stakeholders.
The Ministry of Works’ e-services play a crucial role in modernizing and enhancing the efficiency of government services in Bahrain. By offering a user-friendly platform for citizens, residents, businesses, and municipal councils to access a wide range of services online, the ministry is making it easier for individuals to interact with government departments and submit requests and feedback. These e-services also help to streamline processes and reduce the time and effort required to complete various administrative tasks.
The availability of e-services such as the Application Follow Up, Traffic Diversion Request, and internal tenders services reflects the Ministry of Works’ commitment to embracing digital transformation and adopting innovative solutions to meet the evolving needs of the community. By providing easy-to-use online platforms for submitting requests and managing various processes, the ministry is creating a more efficient and transparent system that benefits both the government and the public. This modern approach to service delivery is in line with Bahrain’s vision for a digital future and reinforces the country’s position as a leader in e-government services in the region.
In conclusion, the Ministry of Works’ e-services have significantly improved the efficiency and accessibility of government services in Bahrain. By offering a wide range of online platforms for citizens, residents, businesses, and municipal councils to interact with the ministry, these e-services are helping to streamline processes, enhance communication, and deliver top-notch services to the community. As the ministry continues to prioritize digital transformation and innovation, it is likely that the number of beneficiaries accessing these e-services will continue to grow, further contributing to Bahrain’s position as a leader in e-government services in the region.
