In Muscat, an electronic survey was conducted to evaluate the satisfaction level of beneficiaries of the institutional proficiency system, specifically focusing on the Public Authority for Special Economic Zones and Free Zones (Opaz). The survey revealed that an impressive 91% of beneficiaries were satisfied with the services provided by Opaz. The questionnaire included questions about the time it took to obtain services, satisfaction with documentation and requirements, efficiency of Opaz staff, and the likelihood of recommending Opaz to others. Additionally, beneficiaries were asked for ideas and recommendations on how to improve the services offered.
Opaz Call Center, which can be reached at the toll-free number 1919, has been instrumental in handling a large volume of incoming calls since the beginning of January 2024. The center received over 1,565 local and international calls, including inquiries about services, permits, and investments. Regular reports and communications proposals are published by the Call Center to keep beneficiaries informed about the services provided by Opaz. The Call Center utilizes modern technical systems to record and transfer transaction requests to the relevant authorities in the zones supervised by Opaz. Protocols are in place to receive and manage reports and proposals effectively and to enhance service quality based on feedback from investors and recipients.
Opaz prioritizes raising the quality of services offered to beneficiaries in order to meet their expectations and improve electronic interactions. The authority focuses on planning, development, organization, supervision, facilitation, after-service care provision, operation, business acceleration, marketing, and investment attraction to cater to the needs of its clients and investors. Opaz’s commitment to institutional excellence is reflected in its efforts to continuously improve and enhance the services provided to beneficiaries.
Efforts are made by Opaz to continuously evaluate and improve its services based on feedback from beneficiaries. The authority is dedicated to providing a seamless and efficient experience for clients and investors, and is committed to meeting their needs and expectations. By focusing on institutional excellence and prioritizing the quality of services offered, Opaz aims to position itself as a leading authority in the field of special economic zones and free zones. Through the use of modern technology and interactive communication channels, Opaz strives to enhance the overall satisfaction of its beneficiaries and further develop its electronic interactions.
Opaz’s Call Center plays a crucial role in maintaining communication with beneficiaries and investors and in addressing their inquiries and concerns in a timely manner. The Call Center is equipped with the necessary technical infrastructure to efficiently handle incoming calls and provide accurate information to callers. By actively seeking feedback and suggestions from beneficiaries, Opaz demonstrates its commitment to continuous improvement and excellence in service delivery. The authority’s focus on enhancing the quality of services offered to beneficiaries is evidenced by its proactive approach to meeting their needs and expectations.
In conclusion, Opaz has demonstrated a strong commitment to improving the quality of services offered to beneficiaries through its electronic survey, Call Center, and dedication to institutional excellence. By actively seeking feedback and recommendations from beneficiaries, Opaz has shown a willingness to adapt and enhance its services to meet the changing needs of clients and investors. Through its focus on planning, development, and organization, Opaz continues to position itself as a leading authority in special economic zones and free zones. With a strong emphasis on customer satisfaction and service quality, Opaz is well-positioned to continue providing exceptional services to its beneficiaries and investors.
