Oman Air has recently received two prestigious awards, the APEX WORLD CLASS by YATES+ award and the APEX WORLD CLASS by YATES+ status for its Business Class Lounge at Muscat International Airport. These awards recognize the airline’s dedication to providing an exceptional guest experience, making Oman Air one of only 10 airlines in the entire world to be awarded the APEX WORLD CLASS by YATES+ award. The awards were announced at the APEX/IFSA Awards Ceremony in Long Beach, California, USA.
The APEX WORLD CLASS by YATES+ award is a collaboration between YATES+, a guest experience transformation consultancy, and the Airline Passenger Experience Association (APEX). It represents the highest level of achievement for an airline and is the most extensive industry validation of an airline’s comprehensive guest experience. To qualify for the award, airlines must undergo an audit across seventeen dimensions important to travelers today. The audits are conducted by industry professionals from YATES+ and are further reviewed and validated by Associate Professor Dr. Maxwell Winchester of Victoria University and Copenhagen Business School, an expert in customer research methodology.
Con Korfiatis, CEO of Oman Air, expressed the airline’s deep honor and commitment to delivering exceptional guest experiences. He credited Oman Air’s dedicated staff both in the air and on the ground for their hard work in providing outstanding travel experiences for every guest. Dr. Joe Leader, CEO of the APEX Group, also commended Oman Air for achieving World Class status and positioning itself among the industry’s elite. He highlighted Oman Air’s impressive service, award-winning seat comfort, and seamless fusion of luxury and Omani heritage.
Oman Air is dedicated to constantly seeking ways to enhance customer engagement, loyalty, and satisfaction. The airline has recently implemented several service upgrades both on-board and in its lounge to provide guests with an even more luxurious and authentic experience. One notable upgrade is the addition of the ‘Roqaa Omania’ menu, featuring ingredients and flavors that represent traditional Omani cuisine, available in Business Studio and Business Class on selected routes. With a crew renowned for exceptional service and a style of hospitality that is distinctly Omani, Oman Air offers a uniquely World Class experience both on the ground and in the cabin.
Receiving these prestigious awards further solidifies Oman Air’s position as a global leader in the aviation industry. The airline’s commitment to delivering exceptional guest experiences, as recognized by the APEX WORLD CLASS by YATES+ award, sets Oman Air apart from its competitors and showcases its dedication to providing top-notch service to passengers around the world. Oman Air’s focus on punctuality, innovation, and authentic Omani hospitality continues to elevate the passenger experience to new heights, making Oman Air a standout choice for travelers seeking a luxurious and unforgettable journey.
