The Social Insurance Organisation (SIO) is facing criticism for its slow handling of applications, with MP Jalila Alawi highlighting cases of delays stretching from seven months to a year. Alawi urged the organization to speed up the processing of applications crucial to family and individual financial entitlements, as delays are affecting inheritance rights and retirement decisions. She called on the new Board of Directors at the SIO to improve the financial stability of funds and service quality, stressing the need for government agencies to be more efficient in the digital age. Alawi emphasized that the Board must follow Cabinet directives to improve service standards for citizens.
Visitors to the SIO building have expressed frustration over the lack of progress in processing applications and have resorted to the Tawasul complaint system, but received unhelpful responses. Many noted that responses to complaints were often received late on Friday nights, indicating the high pressure on the organization’s employees to work even during weekends. The slow processing of applications by the SIO has caused inconvenience to many individuals seeking financial entitlements, leading to concerns about inheritance rights and retirement decisions being affected. The new Board of Directors at the SIO has been called upon to uphold their duties and improve service quality for citizens.
In the digital age, delays by government agencies such as the SIO are seen as unacceptable, with the need for efficient and timely processing of applications crucial for individuals and families. The SIO must adhere to Cabinet directives aimed at improving service standards for citizens and increasing the efficiency of government bodies. Many individuals visiting the SIO building have expressed frustration at the slow processing of applications and have filed complaints through the Tawasul system, only to receive unhelpful responses. The pressure on SIO employees to work during weekends indicates the urgency of improving the processing times for applications and providing better service quality to citizens.
Overall, the slow handling of applications by the SIO has led to complaints from individuals seeking financial entitlements, particularly those crucial for inheritance rights and retirement decisions. The new Board of Directors at the SIO has been urged to improve the financial stability of funds and enhance service quality for citizens. In the digital age, delays by government agencies are viewed as unacceptable, and the SIO must work towards faster processing times for applications to meet the needs of individuals and families. Efforts to improve service standards and efficiency within the organization are necessary to address the grievances of citizens facing delays in application processing.
