Saudi Arabia’s ambitious Vision 2030 plan is driving rapid technological advancement, and companies like BMC Helix are playing a crucial role in facilitating this transformation. Specifically, BMC Helix is positioning itself as a key partner in localizing cloud infrastructure, accelerating the adoption of artificial intelligence (AI), and developing a skilled digital workforce within the Kingdom. This focus comes as Saudi Arabia emerges as a dynamic global economy increasingly reliant on technology to achieve its national goals.
The Kingdom’s large-scale government projects, including NEOM and Diriyah, are creating significant demand for robust and scalable technology platforms. Global tech firms are responding by prioritizing localization to meet stringent data residency requirements and the unique operational needs of these projects. BMC Helix was an early adopter of this strategy, launching a fully localized cloud offering in Saudi Arabia in 2021 through a partnership with Edarat Group.
Localizing Cloud and Scaling AI with BMC Helix
Today, BMC Helix’s services are also available on the Google Cloud Platform within Saudi Arabia, ensuring compliance with national regulations and the data-residency frameworks established by the Ministry of Communications and Information Technology. Waleed Al Basha, Country Sales Manager for Saudi Arabia at BMC Helix, emphasizes that data sovereignty is now a non-negotiable requirement for organizations operating within the country.
“Our commitment to the Saudi market is long-term,” Al Basha stated. “That’s why we prioritized localization and continue to tailor our roadmap to the Kingdom’s evolving needs.” This commitment extends beyond simply meeting regulatory requirements; BMC Helix is actively investing in features and use cases designed for the scale and complexity of Saudi Arabia’s key industries, including government, finance, telecommunications, oil and gas, and healthcare.
The Rise of AI-driven ServiceOps
BMC Helix’s strategy centers on “ServiceOps,” a unified platform leveraging AIOps, Agentic AI, comprehensive monitoring, service management, and automation. This approach aims to help organizations proactively manage their IT environments and prepare for the future demands of an AI-powered economy. Agentic AI, in particular, is seen as a transformative technology, augmenting human capabilities rather than replacing them.
“Agentic AI doesn’t replace people; it empowers them,” explains Al Basha. “By automating repetitive tasks, it frees up IT teams to focus on strategic initiatives, innovation, and driving business impact.” The company highlights its ability to reduce manual IT workload by as much as 40% through the implementation of these technologies.
However, the rapid pace of AI adoption in Saudi Arabia, fueled by Vision 2030 and the National Strategy for Data and AI, presents unique challenges. Omair Zaman, Director of Strategy and Transformation, EMEA, at BMC Helix, notes that these include ensuring data quality, addressing a shortage of skilled AI professionals, and establishing robust governance frameworks.
“Saudi Arabia is a unique ecosystem,” says Zaman. “The speed of advancement is exceptional, but it requires careful attention to data management, talent development, and responsible AI implementation.”
Beyond Traditional Automation
The industry is moving beyond simple chatbot implementations towards more sophisticated Agentic AI systems capable of reasoning, planning, and executing tasks autonomously. BMC Helix is already incorporating agents like Service Collaborator and Ops Swarmer into its platform to automate incident classification, routing, and resolution, as well as provide real-time situational awareness.
Zaman suggests that Saudi companies are poised to achieve “high autonomy” in their IT operations within the next 12 to 24 months, particularly in highly regulated sectors where reliability and scalability are paramount. This trend is supported by recent industry recognition, including BMC Helix achieving the highest possible score in the 2025 Forrester ESM Wave report for enterprise service management platforms.
Julie Mohr, Principal Analyst at Forrester, praised BMC Helix for its “clear vision for the future” and its commitment to building the tools necessary to realize that vision. The report also noted the company’s effective AI executive dashboards and its focus on the future of work, going beyond basic AI integration.
Looking ahead, the focus will likely remain on refining Agentic AI capabilities and integrating them seamlessly into existing IT workflows. The success of these efforts will depend on ongoing collaboration with Saudi organizations and a continued commitment to addressing the challenges inherent in rapidly scaling AI adoption. The next few quarters will be vital in observing how quickly Saudi enterprises fully operationalize AI and how BMC Helix adapts to support their ambitions within the evolving regulatory landscape.