e& enterprise has recently unveiled a new Contact and Customer Experience Centre in Riyadh, Saudi Arabia, in alignment with the country’s Vision 2030 initiative. The state-of-the-art facility is set to elevate customer experiences while also making a significant impact on the local economy by creating over 1,500 new jobs across different levels. The launch ceremony was attended by notable figures in the technology sector, including the Deputy Governor of the Communications, Space and Technology Commission and the Deputy Minister Assistant of Capabilities Jobs Future. Tareq Alangari, CEO of e& enterprise, expressed his excitement about the new centre, highlighting the company’s commitment to supporting the digital transformation journey of the Kingdom’s government and private entities.
With cutting-edge communication technologies, NOC control, and high-readiness data centres, the new Contact and Customer Experience Centre in Riyadh meets the stringent cybersecurity requirements of Saudi Arabia. It upholds the highest standards of quality, security, and business continuity to ensure unparalleled customer service. The facility will be operated by a team of experts in customer experience and contact centre management, who hold technical and practical certificates specialized in quality management, customer, and beneficiary experience. Additionally, the centre aims to offer a conducive environment for local talents and promote investment in sectors such as business outsourcing, call centres, and control.
e& enterprise’s expansion in Saudi Arabia began in 2020, and the company has since acquired several regional and local firms to strengthen its presence in the market. The company serves customers in cybersecurity, Internet of Things (IoT), cloud computing, customer experience and call centres, and financial technology sectors. In cybersecurity, HelpAG provides strategic consulting services for companies and governments, while Bespin Global offers digital transformation solutions in cloud computing. Beehive, acquired by e& enterprise, is the first licensed P2P lending platform in the MENA region, providing SMEs with Sharia-compliant financing options. The company also offers advanced IoT services for smart cities and industrial automation, as well as customer experience solutions through its engageX platform.
e& enterprise is a subsidiary of the e& group, which operates in over 32 countries through various business pillars in communications and information technology. The company empowers government and private institutions as well as individuals to achieve digital transformation through innovative technology solutions. With a focus on driving Saudi Arabia’s digital revolution, e& enterprise plays a crucial role in advancing the goals outlined in the Saudi Arabia 2030 Vision. Through its newly launched Contact and Customer Experience Centre in Riyadh, the company aims to provide unparalleled support to the Kingdom’s digital ambitions and goals while contributing to the growth and development of the local economy.
