Hamad Medical Corporation’s Ambulatory Care Center (ACC) in Doha, Qatar has received Gold Certification with Distinction for Leadership and Innovation in Person-Centered Care from Planetree, a leading organization in patient-focused healthcare. This prestigious award recognizes ACC’s dedication to advancing the practice of person-centered care through outreach, research, and innovation. ACC is the only organization in the Middle East and North Africa region, and one of only five worldwide, to receive this honor. The Gold Certification with Distinction acknowledges ACC’s commitment to engaging patients and families in designing the highest quality care possible.
Nasser Al Naimi, Chief of Patient Experience at HMC, and Director for the Hamad Healthcare Quality Institute, commended ACC for its dedication to enhancing the patient experience. Dr. Khalid Al Jalham, ACC’s CEO and medical director, expressed gratitude for the recognition of their efforts to improve care delivery. The collaborative effort of patients, employees, and volunteers in embracing a person-centered approach to care was highlighted as a key factor in ACC’s success. Abdul Razak Al Kuwari, Chairman of ACC’s Patient and Family Advisory Council (PFAC), emphasized the importance of creating an environment where patients and families can contribute to patient care and experience.
Planetree President, Michael Giuliano, praised ACC for its commitment to excellence in person-centered care delivery. He highlighted how ACC’s success has not only benefited their local community but has had a broader impact on patients, families, and caregivers globally. The rigorous criteria set by Planetree for achieving Distinction for Leadership and Innovation in PCC ensures that healthcare organizations prioritize elements that matter most to patients, family members, and healthcare professionals in their healthcare experiences.
The Gold Certification with Distinction for Leadership and Innovation in PCC offers organizations like ACC an opportunity to build awareness, strengthen advocacy, and continue to innovate in person-centered care. ACC has participated in international conferences, engaged in research on outcomes related to person-centered care, and collaborated on public policy initiatives to expand the practice of person-centered care. By receiving this prestigious award, ACC has demonstrated its commitment to enhancing the experience for patients, families, and staff through a person-centered approach to care.
Overall, ACC’s dedication to person-centered care has been recognized with the highest level of certification from Planetree. This achievement highlights ACC’s commitment to engaging patients and families in the care delivery process, ultimately resulting in a more positive and impactful healthcare experience. Through their efforts and collaborative approach, ACC has set a high standard for excellence in person-centered care, not only within their local community but also on a global scale.
