AirHelp, a data tech company that assists passengers with compensation claims, recently released its World’s Best Airport 2024 report, ranking 239 airports across 69 countries. Qatar’s Hamad International Airport secured the top spot with a score of 8.52 points, followed by Cape Town Airport in South Africa and Nagoya Chubu Airport in Japan with scores of 8.50 and 8.49 points respectively. Doha’s airport, which was ranked fifth last year, received high scores in on-time performance, customer opinion, and the quality of its food and shops.
Hamad Airport, ranking third overall, received recognition for its exceptional service, facilities, and cleanliness, particularly for its impressive selection of shops and restaurants. While on-time performance played a significant role in determining the rankings, customer opinion and the quality of food and shops at the airport also factored into the scoring process. The data used for the rankings was collected from May 2023 to April 2024, and included feedback from over 17,000 passengers.
In addition to overall performance, airports were also categorized based on the number of flights they handled during the year. Hamad Airport, which handled between 100,000 to 250,000 flights, was recognized for its efficiency in managing a high volume of air traffic. Despite its strong performance, other highly-rated airports such as Singapore’s Changi Airport and Dubai International Airport did not feature among the top rankings due to lower on-time performance percentages.
London’s Gatwick Airport ranked 237th on the list with a score of 6.53 points, while Heraklion Airport in Greece and Tunis Carthage Airport in Tunisia rounded out the rankings with scores of 6.51 and 5.35 points respectively. The prestigious title of World’s Best Airport was recently awarded to Hamad International Airport at the Skytrax World Airport Awards, where the airport’s performance across various indicators was recognized and praised among a competitive field of global contenders.
In conclusion, Hamad International Airport in Doha, Qatar, has emerged as a leading airport globally, earning top rankings for its exceptional service, facilities, and overall passenger experience. With a focus on on-time performance, customer satisfaction, and the quality of its amenities, the airport has demonstrated a commitment to providing a world-class travel experience for visitors from around the world. As airports continue to enhance their offerings and improve efficiency, the rankings by AirHelp provide valuable insights for travelers looking to make informed decisions about their airport experiences.
