The Ministry of Human Resources and Emiratisation (Mohre) in the UAE has introduced a new service that allows residents to report labour complaints and reach out to the ministry through video calls. This feature is available on Mohre’s smart application and aims to provide support and assistance to both employees and employers. The service can also be accessed through the authority’s WhatsApp hotline. The goal of this new service is to ensure prompt responses and reliable answers to residents’ queries while enhancing compliance with labour market regulations.
Hussain Al Alili, the director of the Customer Relations Department at the ministry, highlighted that the new video call service is designed to meet the needs of all customers and provide them with the necessary support. This initiative is part of Mohre’s efforts to enhance customer service and ensure a seamless experience for users. The ministry recorded more than 50 million queries and conversations with customers through its service channels in 2023, showcasing the importance of such initiatives in streamlining communication and support.
The video call service will be available during Mohre’s official working hours, from 7.30am to 3pm on Mondays to Thursdays and from 7.30am to 12pm on Fridays. Customers can also contact the ministry’s call center at 600590000 at any time throughout the week. To access the video call service, users need to download Mohre’s smart app and tap the ‘Support’ button on the first screen. They will then be directed to a list of customer service options, with the last one labeled as ‘Video Call’. This user-friendly interface makes it easy for residents to connect with the ministry and address their concerns effectively.
The introduction of the video call service by Mohre is a significant step towards enhancing accessibility and support for residents in the UAE. This initiative not only provides a convenient way for individuals to report labour complaints but also ensures that they receive timely assistance and accurate information. By leveraging technology and digital tools, the ministry is streamlining its communication channels and improving customer service standards. Residents can now seek help and clarification on various labour-related matters through video calls, making the process more efficient and user-friendly.
The implementation of this video call service reflects Mohre’s commitment to prioritizing customer satisfaction and meeting the evolving needs of residents in the UAE. By offering a range of support options, including video calls and WhatsApp hotlines, the ministry is ensuring that individuals have access to the assistance they require. This initiative also aligns with the UAE’s vision of fostering a transparent and compliant labour market, where both employees and employers can seek guidance and resolve any issues effectively. Through continuous innovation and service enhancements, Mohre is setting a benchmark for customer-centric initiatives in the region.
In conclusion, the introduction of the video call service by Mohre represents a milestone in enhancing customer service and support for residents in the UAE. This initiative provides a user-friendly platform for individuals to report labour complaints, seek assistance, and receive timely responses from the ministry. By leveraging technology and digital tools, Mohre is streamlining communication channels and ensuring that residents have access to the information and support they need. This proactive approach demonstrates the ministry’s commitment to customer satisfaction and reinforces its role in maintaining a compliant and efficient labour market in the UAE. Residents can now benefit from this convenient service to address their concerns and queries effectively, contributing to a more transparent and responsive regulatory environment.
