In celebration of its 10th anniversary, Hamad International Airport (HIA) in Doha, Qatar, has achieved significant milestones, including being named the ‘World’s Best Airport’ three times and ranking as the second-best airport for air connectivity in the Middle East. The airport has welcomed over 325 million passengers, operated 2.1 million aircraft movements, and processed 20.5 million tonnes of cargo over the past decade. With a capacity to serve 58 million passengers annually and connections to over 200 destinations, HIA has become a global hub for travelers.
In addition to its operational achievements, HIA prides itself on offering a unique airport experience with over 40 permanent art displays, 200 retail and dining outlets, and various world-first offerings. The airport’s commitment to customer satisfaction and innovation has been a key driver behind its success over the years. Qatar Airways Group CEO, Engr. Badr Mohammed Al-Meer, credits the airport’s growth to investing in people, adopting innovative solutions, and fostering industry collaboration.
To enhance passenger experiences, HIA has introduced several initiatives, including training programs for its diverse workforce, improvements to infrastructure and facilities, and wayfinding solutions using QR codes and digital devices. The airport also prioritizes accessibility and offers services for travelers with reduced mobility and special needs, ensuring a seamless and inclusive experience for all passengers. Additionally, HIA focuses on environmental sustainability, with initiatives to minimize its ecological footprint and reduce waste, energy consumption, and CO2 emissions.
Notably, HIA places a strong emphasis on the passenger experience, providing luxurious amenities such as the Oryx Airport Hotel, the Vitality Wellbeing and Fitness Centre, and a variety of lounges for travelers to relax and unwind. The airport also boasts an array of high-end retail and dining options, including industry-first offerings like the Dior Spa, Thom Browne’s store, and Harrods Tea Room. These amenities have contributed to HIA being recognized as the ‘World’s Best Airport Shopping’ by SKYTRAX World Airport Awards.
Looking towards the future, HIA is committed to continued growth and innovation, with plans for further expansion and new attractions within its terminal. As the airport solidifies its position as a premier travel destination in Qatar, it remains dedicated to delivering exceptional experiences while upholding the highest standards of safety, efficiency, and sustainability. With its track record of success and ongoing commitment to excellence, HIA is poised to continue setting industry benchmarks for the next decade and beyond.
